Frequently Asked Questions
Planning your visit to Roatán should be seamless and stress-free. Below you will find answers to the most common questions regarding our tours, transportation, and policies — all intended to ensure a smooth, safe, and memorable experience.
If you do not see the information you are looking for, our team is readily available and pleased to assist you.
How do I confirm my booking?
Once your reservation is finalized, a confirmation email will be sent to you with all the tour details, including pick-up time, meeting point, and contact information.
If you do not see it in your inbox within a few minutes, please check your spam or promotions folder.
For immediate support or questions, you may also contact us directly via WhatsApp.
What happens if my cruise ship arrives late or leaves early?
We continuously monitor cruise ship schedules and coordinate directly with the port to adjust pick-up and return times when necessary.
Your tour is planned according to your ship’s official itinerary, ensuring a seamless, punctual, and worry-free experience.
Will I get back to the ship on time?
Absolutely. With port-aware scheduling and real-time monitoring, we ensure you return to your ship well before departure time.
Our reputation is built on reliability — your peace of mind remains our top priority.
Are the tours private or shared?
Most of our tours are private, allowing you the flexibility to explore Roatán at your own pace. However, we also offer small shared group options for guests who prefer a more social setting Both options uphold the same high standards of service and attention to detail.
What should I bring on the tour?
We recommend wearing comfortable attire and bringing swimwear, sunscreen, sunglasses, and insect repellent,Towels
It is also advisable to carry some cash for souvenirs.
Do you provide transportation?
Yes. All of our tours include round-trip transportation from the cruise port, airport, or your accommodation.
Our modern, air-conditioned vehicles provide a safe, comfortable, and reliable travel experience throughout the duration of your tour.
Can I interact with animals during the tours?
Yes — several of our tours include visits to reputable wildlife sanctuaries where you can observe and interact with sloths, monkeys, iguanas, and tropical birds.
All interactions are conducted in accordance with ethical standards to safeguard the animals’ wellbeing and ensure your safety and comfort at all times.
Are the tours suitable for children and seniors?
Most of our excursions are family-friendly and can be customized to accommodate various activity levels.
If you have mobility considerations, please inform us in advance so we can make appropriate adjustments to transportation or recommend the most suitable and comfortable experiences for you.
What payment methods do you accept?
We accept all major credit cards, PayPal, and cash payments.
Each transaction is processed through a secure payment system, and a digital receipt will be issued for your records.
For Cruise guests,we also offer the option to reserve now with 50% and complete the payment upon arrival to Roatan. if preferred.
Partnership & Friends
